Telelogix has adopted the industry best practices for delivering support and services to its internal and external customers.
We measure Service Quality through:
We maintain Service Quality through:
ISO/IEC 20000-1:2011 Certification
Certifying authority: British Standard Institute
Certificate number: ITMS 566936
SMS SCOPE: “The Service Management System that supports the IT Services provided by the Networks Operations Centre (NOC) Team to support IT Infrastructure of internal and Managed Services customers’ of Telelogix IT Services LLC at UAE”
ITIL Processes for our NOC/SOC Service Operations
Most of our Helpdesk, NOC and SOC operators are ITIL Foundation Certified. This gives us enormous benefits from adapting ITIL best practice approach in a real-time environment. ITIL process adherence makes certain that day-to-day operations are seamless.