Out tasking project

Telelogix executed a project to provide multicast VPN between branches located across UAE and Singapore
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The Data infrastructure was implemented with a 4507R core switch further enhancing resilient control of converged data, voice, and video networks with high availability enabling business resiliency enterprise and metropolitan (metro) Ethernet customers
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The solution designed and implemented for Emmar Burj Lake was a very robust design with resiliency, high availability and state of the art equipments.
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This project was intended to upgrade and expand existing Pakistan Internet Exchange (PIE) network to a carrier-class Multi-Service Network and support multiple services including voice, video and data.

Support

Customer satisfaction is our only obsession. We maintain close relationships with our customer by giving them reliable, high-performance, cost-effective and responsible services which they expect and deserve .

Support Services are for:

Projects

Turnkey project – End to End turnkey projects are executed and managed, where the customer is charged on turnkey project basis or milestone completion

Resource based - Telelogix offers dedicated resources charged on monthly basis for a specific duration period

Service Contract Based

Maintenance contracts – Regular Annual maintance of selected vendor hardware which is supported on per call or monthly flat rate fixed charges. This is based on scope of maintenance, locations and technology covered.

Managed Services based – Varied spectrum of support services are offered under SLA based Managed Services. The customer gets to select the spectrum ranging from basic, enterprise or advanced which in turn decides the pricing model.

SERVICES DESCRIPTION

FLAT RATE (AMC)

MANAGED SERVICES  / PROFESSIONAL SERVICES

BASIC

ENTERPRISE

ADVANCED

8 X 5 Service Desk

Included

Included

Included

Included

24 X 7 Service Desk

-

-

Included

Included

24 X 7 Telephonic Technical Support

-

Included

Included

Included

24 X 7 Email Technical Support

-

Included

Included

Included

24 X 7 Remote Monitoring

-

-

-

Included

8 X 5 Remote Fault Management

-

Optional

Included

Included

24 X 7 Remote Fault Management

-

-

Included

Included

Emergency Response Time

Nbd

Sbd

2 hours

2 hours

Hardware Turn Around Time

Nbd

Sbd

4 hours

4 hours

Executive Monthly Report

Included

Included

Included

Included

Access to Customer Portal

-

-

Included

Included

Weekly Performance Reporting

-

Included

Included

Included

Unlimited Remote Patch Management

-

-

Included

Included

Quarterly Preventive Maintenance

Included

Included

Included

Included

Monthly Onsite Audit & Tuning

-

-

Included

Included

Configuration Management

-

-

Included

Included

Software Release Management

-

-

Included

Included

Remote Move, Add, Change & Deletes

5 per month

15 per month

Unlimited

Unlimited

Onsite Move, Add, Change & Deletes

1 per month

3 per month

10 per month

Unlimited

Capacity Planning

-

-

-

Included

Vendor Management

Included

Included

Included

Included

Asset Management

-

-

-

Included

Disaster Recovery Planning

-

-

-

Included

Service Level Management

-

-

-

Included

Uptime Commitment

-

-

-

Included

Service Credits

-

-

-

Included

Service Portal
What is Service Management Portal?
Most critical part of Managed Services is to report performance and service measurements to our customer.

Telelogix provides a 24X7 online (LIVE) Service Management reporting portal to our customers which ensures the transparency of KPIs and performance reporting. The customer can anytime log-in to the portal and check LIVE statistical and tactical (trend reports) of incidents & service request.

Telelogix Service Management Portal, click here. (http://customer.telelogix.net/portal)