Organisation design

At Telelogix, we believe every effort we make, every step we take, every word we speak and every problem we solve, before or after it happens, has only one aim; to exceed our customers' expectations. To understand and exceed our customer’s expectations we have put a strategy in place, aligned with our vision and mission.

Goal
To position Telelogix as technology services company providing next generation IT & Telecom services to service provider, large enterprises and outsourcers through out-tasking services, managed services, hosted services & solution intergration engagement models.

Vision:
Making our customer’s expectations our only obsession.

Mission
Guarantee 24/7 satisfaction to our customers, stakeholders, suppliers, employees and environment through the right solution for their needs.

Values & Operating Principles

Strategy
To operate in the telecom and IT services space through following engagement models also called as ‘Business Streams’:
a. Out-tasking services
b. Managed services
c. Hosted services
d. Solution integration

Objectives
a. To hunt, satisfy and retain quality customers using managed-services model, based on our unique knowledge and skills of vendors, platforms, integration and solutions that ends up providing a “unified one-window solution” to the customer.

b. Customer intimacy, to provide customized solutions to meet the unique needs of our quality customers and hence give us competitive advantage.

Core Organisational Elements

Structure - A flat lattice Organization.
People - A team based Organization.
Performance Measures - Balance scorecard to ensure best performance standards.
Processes - ITIL V3 based & ISO (20000, 270001) Certified processes.
Culture- Fosters personal initiative, encourages innovation, promotes person-to-person communication.
Systems - Direct Communication.

Solutions & Services

The solution and service portfolio is developed based on the overall objectives explained in the below figure:

Technology & Partners
Telelogix is positioned as a services company.Telelogix has entered into strategic alliances and partnership for selective technology vendors. Criteria of such are:

Software centric technologies which gives more scope for services.
Clear window to be No. 1 or maximum No. 2 partner of the chosen technology vendor in the geographical theatre where Telelogix operates.

Customers
Telelogix identifies its market in the following segments or industries:
Services Providers: Fixed & Mobile Telco’s, ISP’s and ICPs (Internet Content provider)
Enterprises: Banking & Finance, Government,Public & Healthcare, Retail & Hospitality.
OEMs/ Outsourcers: Equipment manufactures and other large global system integrator’s, who want to outsource tasks, manage short term and specific skills set requirements.