Telelogix Managed services bridges the gap between organizations leading technologies and management expertise without requiring high initial capital expenditures (CapEx) or ongoing investments and enables organizations to focus on their core business.
Telelogix Service Management solutions support the broader IT objectives of :
Meeting Service and Operational Level Commitments
Maximizing Service Availability
Enhancing IT Operational Efficiency
With the constant introduction of new technologies , invariable organizational changes and frequent business re-prioritization, IT complexity and challenges continue to increase. As applications and services become more complex to develop, deploy and manage and with tight budgets, every IT resource, encompassing people, process and technology, must be utilized to peak efficiency. Simply put, IT priorities must align with business needs. To support business priorities, IT organizations must ensure that the availability and response time of end-user service, as well as the underlying infrastructure meet operational service objectives Meeting these challenges requires a fast, reliable, and secure IP network. However, maintaining the IP network requires regular, ongoing investments in networking infrastructure and IT staff training. Many organizations find it expensive to keep up with new technologies – or simply prefer to devote IT resources to the core business rather than ongoing investments in technology upgrades.
Telelogix manages network, security, systems, desktop and applications remotely through its NOC & onsite with predefined service-level agreements (SLA’s) to meet the organizations unique business needs. Organization’s that out-task enjoy high levels of network support and availability, enable internal IT staff to focus on strategic activities instead of network support, and pay only for those networking services that they need.
Telelogix provides the solutions needed to meet management challenges for delivery of critical business applications and services. To fulfill required end-user service level expectations and deliver true end-to-end service management, we enable IT to appropriately prioritize resources and align staff with their business objectives with the help of structured, customized processes. The result is optimized service levels, which deliver value to end users and business partners. Telelogix has Network Operations Center’s (NOC) in Abu Dhabi & Dubai to cater to our customers across the region. We have a dedicated Service Desk functioning round-the-clock that acts as a single-point-of-contact for all our customers.