delivery

Telelogix Service Delivery strength revolves around a systematic process oriented framework encompassing the following two approaches & methodologies:

  • Service Delivery Methodology

  • Project Delivery Methodology

Telelogix Services & delivery is based on ITIL process framework. We have learnt through our experiences that the processes have to be simplified to suite our customer’s environment. Therefore, we adopt this proven and simplified delivery methodology to ensure ease of adherence for our customer. The benefit to our customer is evident through a transparent SLA reporting mechanism and self-reporting portal.

This delivery approach applies to our:

  • 24 x 7 Network Operation Center (NOC)
  • 24 x 7 Security Operation Center (SOC)
  • Managed Services Customers
  • Annual Maintenance Contract (AMC) Customers

Benefit from our Service Operations and delivery approach

  • Improved SLAs and OLAs
  • Specific & measurable KPIs
  • Reduced number of incidents
  • Building knowledge assets

Our PMP certified Project Management team helps you to deploy large scale IT Infrastructure and Network Projects on time and within budget.

We focus on your business needs, adopting proven best practice project management methodologies based on international standards – PMBOK-5th Edition.

Our PMO & Governance division supervises the following phased approach of the Project Life Cycle.

Our Project delivery methodology is based on international standard PMI and comprises five phases — Initiating, Planning, Executing, Controlling/Monitoring and Closing — described below. Throughout all phases of the project, we will deliver weekly status reports and have weekly status reviews that evaluate progress and identify risks and issues.

Initiating

  • Project Kickoff
  • Define high-level project scope
  • Develop Concept Phases project plan version
  • Develop project Communications Plan

Planning

  • Prepare Low-level project Scope
  • Procure and Install Infrastructure Components
  • Develop Execution Phases project plan version
  • Resource Planning

Executing

  • Install and setup Environment
  • Solution/Device Development & Testing
  • Integration Testing
  • Develop User Acceptance Test Plan
  • Develop User Acceptance Test Scenarios

Controlling/Monitoring

  • Track Issues
  • Daily / Weekly Status Reports
  • Weekly Meetings

Closing

  • Transition Assistance
  • Production Support
  • Project Wrap-up
  • Complete documentation
  • Submit Final Status Report