quality

Telelogix has adopted the industry best practices for delivering support and services to its internal and external customers.

We measure Service Quality through:

  • Periodic Online CSAT Survey with customers & Employees

  • Customer Relationship Meetings

We maintain Service Quality through:

  • Continual Service Improvement

  • Periodic awards program to Employees

ISO/IEC 20000-1:2011 Certification

Certifying authority : British Standard Institute

http://www.bsi-global.com

Certificate number : ITMS 566936

SMS SCOPE : “The Service Management System that supports the IT Services provided by the Networks Operations Centre (NOC) Team to support IT Infrastructure of internal and Managed Services customers’ of Telelogix IT Services LLC at UAE”

ITIL Processes for our NOC/SOC Service Operations

Most of our Helpdesk, NOC and SOC operators are ITIL Foundation Certified. This gives us enormous benefits from adapting ITIL best practice approach in a real-time environment. ITIL process adherence makes certain that day-to-day operations are seamless.

Project Management Practices for turnkey project Management

Our certified professionals ensure that customer projects are delivered using the PMBOK guidelines. We use standardized project management templates to plan, execute, control and close on our projects to customer satisfaction