Telelogix has complied with all requirements set out for ISO 20000-1:2011 standard and is certified as ISO/IEC 20000-1:2011
ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL®) best practice framework, and updated in 2011.
The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services.
Telelogix service delivery processes are based on ITIL V3 which is the industry best practices for IT Service Management.
This certification reassures Telelogix commitment towards providing highest quality & best in class IT Services to its customers.